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This Shipping Policy explains how orders are processed, shipped, delivered, and supported. It applies to every order placed through our store, regardless of destination country or region, and it should be read together with our Refund Policy, Customer Service Policy, Terms of Purchase, and Terms of Use. By placing an order, you acknowledge that you have reviewed and accepted this Shipping Policy. We have written it in plain language on purpose. Shipping is one of the most common sources of frustration in online shopping, and we would rather over-explain than leave you guessing.
Order Processing Time. We aim to process and dispatch every order within one to three business days after payment is successfully authorized and confirmed. Business days are Monday through Friday, excluding public holidays observed at our fulfillment locations. Orders placed on weekends or holidays generally begin processing on the next business day. During unusually busy periods, such as major gift-giving seasons or promotional events, processing may take slightly longer, but our standard commitment remains one to three business days for dispatch. If an item in your order is temporarily unavailable, we may hold the order briefly, split it into multiple shipments, or contact you through the Contact page process to confirm how you would like to proceed. We will not silently cancel an item without informing you.
Estimated Delivery Time. After dispatch, most orders arrive within approximately six to twelve days. This is an estimate, not a guarantee, because international transit involves carriers, customs review, and local delivery networks that are outside our direct control. Some destinations may be faster, and some may be slower depending on distance, local postal efficiency, weather, peak volume, and customs inspection. If your order has not arrived within a reasonable period beyond the estimate, please contact us through our Contact page and we will investigate with the carrier. We will not ask you to chase the carrier yourself. The responsibility for resolving transit issues sits with us, not with you.
Free Worldwide Shipping. Every order qualifies for free worldwide shipping. There is no minimum order value, no membership requirement, no remote-area surcharge, and no handling fee added at checkout. The shipping cost is covered by us. This applies to all destinations we serve. If a destination cannot be served by our available carriers, we will contact you through the Contact page process and either arrange an alternative route or cancel and refund the order in full. We will never quietly leave an order in limbo or ask you to pay an unexpected shipping invoice after purchase.
Duties, Taxes, and Import Charges. We cover applicable duties and import-related charges on our side so that customers do not receive an unexpected bill from a carrier or customs authority. The price you pay at checkout is the price you pay, and you should not be asked to pay additional customs fees, brokerage fees, or import taxes to receive your order. If a carrier or customs authority ever contacts you requesting payment for duties, taxes, or related charges on an order you placed with us, please contact us through our Contact page before paying anything. We will review the charge, confirm whether it falls within our responsibility, and resolve it with the carrier or authority. In the rare case where a charge is legitimately outside our control and cannot be absorbed, we will communicate clearly and seek your approval before any action is taken. We do not pass surprise fees onto customers.
Currency. All prices, refunds, and transactions on our store are processed in USD. If your local currency differs, your bank or payment provider may apply its own conversion rate and may charge a conversion fee. Those conversion-related amounts are determined by your financial institution, not by us, and we do not receive them. To avoid confusion, we recommend reviewing your payment provider's conversion terms before ordering. Refunds are issued in USD, and any difference caused by exchange-rate movement between the time of purchase and the time of refund is outside our control.
Order Confirmation and Tracking. After your order is placed, you will receive an order confirmation. After dispatch, you will receive tracking information when it is available from the carrier. Tracking updates may lag, and some routes provide limited scan events until the parcel reaches the destination country. If tracking has not updated for an extended period, please contact us through our Contact page rather than assuming the order is lost. We monitor transit exceptions and will proactively assist where possible. Please make sure your shipping address is complete and accurate at checkout, including apartment or unit numbers, postal codes, and any required local identifiers. Address errors can cause delays, failed delivery, or return of the parcel to sender.
Failed Delivery, Refused Parcels, and Address Issues. If a parcel cannot be delivered because of an incorrect or incomplete address, a refused delivery, an unavailable recipient, or a failure to collect from a local pickup point within the carrier's holding period, the parcel may be returned to us or abandoned by the carrier. In such cases, please contact us through our Contact page so we can determine the best resolution. Depending on the circumstances, we may reship the order or process a refund in accordance with our Refund Policy. We may not be able to recover a parcel that has been abandoned or discarded by the carrier, and we cannot be responsible for losses caused by address information that was entered incorrectly at checkout. We will always try to find a fair solution and will communicate openly about what is possible.
Lost, Stolen, or Damaged Shipments. If your order arrives damaged, please retain the packaging and the damaged items, and contact us through our Contact page as soon as possible so we can review the issue and arrange a replacement or refund under our Refund Policy. If tracking shows delivery but you cannot locate the parcel, please check with neighbors, building management, and the local carrier first, then contact us. We will open a carrier investigation where appropriate. We understand that a missing parcel is stressful, and we will treat it as our problem to help solve, not yours alone. For orders marked as delivered to a secure location or to a recipient who accepted the parcel, the outcome may depend on the carrier's investigation and the evidence available, but we will always review the situation fairly.
Split Shipments and Partial Availability. Occasionally, an order may be split into multiple shipments to get items to you faster or because items are stocked in different locations. You will not be charged extra for split shipments. If only part of your order is available and you prefer to wait for a complete shipment, please contact us through our Contact page and we will do our best to accommodate the request. If you prefer to receive available items first, we can usually arrange that as well. Our goal is to keep you informed at every stage rather than making silent decisions on your behalf.
Packaging and Environmental Considerations. We pack orders to protect the contents during international transit while trying to avoid unnecessary bulk. Where possible, we use recyclable and reduced-plastic materials. If you receive packaging that is damaged, crushed, or wet, please photograph it before opening and contact us through our Contact page if the contents are affected. That documentation helps us improve packaging and resolve carrier claims more quickly. We appreciate customers who take a moment to report packaging problems, because those reports directly improve how we ship future orders.
Shipping Restrictions and Service Availability. We aim to serve as many destinations as possible, but carrier coverage, local regulations, and import restrictions can change. If we cannot ship to a particular destination, we will inform you through the Contact page process and either offer an alternative or cancel and refund the order in full. We do not knowingly ship prohibited items, and we comply with applicable export and import rules. If a restriction affects your order after it has been placed, we will contact you promptly and explain your options in plain language.
Changes to This Shipping Policy. We may update this Shipping Policy from time to time to reflect changes in carriers, regulations, or operations. The version posted on this page is the version that applies to your order at the time of purchase. We encourage you to review it before ordering if shipping terms are important to your decision. If you have questions about anything in this policy, please reach out through our Contact page. We would rather answer a question before you order than resolve a misunderstanding afterward.
